Refund policy
Warranty Policy
All our products are covered by 1-year warranty, starting from the day of ownership.
If for some reason our product shows a defect in materials or workmanship during your warranty period, please email info@padelx.co.za.
If a defect is discovered during your warranty period we will, at our own discretion, refund or replace your product. In cases involving product replacement, we will have our courier partners collect the defect product from you and deliver the replacement product at NO COST TO YOU.
Kindly note that this warranty is only valid for goods returned in the original packaging.
Our warranty DOES NOT cover:
- Wear and tear
- Misuse
- Failure to follow instructions
- Installation
- Improper maintenance
- Alterations
- Personal opinion dissatisfaction pertaining to functionality, features or aesthetics.
The warranty is only valid to the original owner of purchase. We will not accept transfer of warranty.
For warranty service information, please contact PadelX customer support by emailing info@padelx.co.za.
Please be prepared to provide the product model, photographs and a description of the warranty issue.
Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@padelx.co.za. Please note that returns will need to be sent to the following address: Somerset Crossing, 12 Pacific Cl, Somerset West, Cape Town, 7130.
You can always contact us for any return question at info@padelx.co.za.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
To start an exchange, you can contact us at info@padelx.co.za and we'll be in contact with you.
Refund Policy
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded via EFT within 10 business days. Please remember it can take some time for your bank process the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at info@padelx.co.za.
